Siemon GPS Achieves 96% Customer Satisfaction Rating
Watertown, CT, October 8, 2013 — Siemon Global Project Services (GPS) is pleased to announce the results of its semi-annual ratings report. The rating report is compiled from satisfaction surveys customers are required to complete at the conclusion of each infrastructure roll-out. To date for 2013, the Siemon GPS customer satisfaction rating averages 96%.
"Customer Satisfaction is part of the GPS Process. At every step of the way, GPS strives to ensure our customers the easiest national or global infrastructure roll-outs possible. Our customer satisfaction rating attests to this," says CK Siemon, Siemon Global Project Services.
The GPS process starts with project definition where customer goals and project parameters are outlined and agreed upon. Then project planning begins where GPS works with the customer to develop project guidelines and schedules to implement the solution. During the project installation phase, GPS takes care of the procurement, coordination of installations, reporting, and managing the installation to plan. At the time of project closure, GPS works with the customer to complete a project review and take care of accounting and documentation steps.
GPS allows the client to view current project statuses during the entire roll-out process, from establishing a site survey date, to the completion of the install and the billing process. Surveys, project status, and collateral can all be viewed through an online customer portal called Siemon GPS webTRAC.
Contact GPS to learn more about how GPS can help you with multi-site infrastructure roll-out and to receive a demonstration of GPS webTRACŪ, the online tool used for reporting on the status of your project.